Support is handled by people who work with the analytical documentation directly, so questions about a specific lot, a chromatogram, a mass spectrum or a net peptide content figure can be answered without being escalated through a general enquiries queue. Requests for raw analytical files, quotations for multiple strengths, institutional purchasing arrangements and repeat supply for multi-month studies all come through the same route. For order questions, quoting the order reference and the compound involved shortens the exchange considerably. For analytical questions, naming the compound, the fill weight and the certificate you are looking at lets us pull the correct lot record first time. Analytical documentation, raw chromatograms and mass spectra for any released lot. Order status, address corrections and delivery questions within the United States. Institutional purchasing, quotations and repeat supply arrangements. Compound requests for material not currently catalogued.